7
9350 Yonge St E006A, Richmond Hill, ON L4C 5G2, Canada
Richmond Hill, Ontario L4C 5G2
+19057702399

This store tries to scam clients and accuse them of returning worn items. I returned 2 pairs of shoes that were still sealed by the stickers they put on the box. The cashier accuses me of wearing the shoes and if it wasn't another client that wanted to buy my shoes, the manager wouldn't have returned my money. DISGUSTING WAY OF DOING BUSINESS. This store is run by a bunch of kids. Terrible customer service

The customer service of Louisa at hillcrest mall was unbelievable. She stayed late while we still had to try on sizes and didnt rush us and was so patient and we ended up purchasing a few pairs!! Honestly so kind wish she could have made a commission

Recently visited this Aldo store and I honestly loved the customer service that was provided by beautiful Michelle. She was very welcoming, helpful and professional. She was pretty quick and competent in assisting me find the right item. I’m super happy by the service she provided to me and will go back for more shopping from this store. Thank you Michelle. You are awesome.

I bought 3 bags online then picked up from this store and i asked one plastic bags but she said we don't have!!!!after 15 days i went to return 2 of them ,she said just i can accept to return one of them! For another call to customer service!!!again i asked the plastic bag but again she said we don't have a bag.

#aldo plz briefing your manager in ALDO store IN hillcrest mall about costumer Service, she was so unfriendly, She wasn’t uncomfortable for saying name , Of course she should had a name

I bought shoes from here on Sunday evening tried for half hour and it was not comfortable so Tuesday I went to return that the person at counter was so rude and not helpful at all it was around 4 in evening I ask her name she did not gave me and I ask for manager she said she is the manager when ch is wrong because she was not for sure and I check other shoes in store most of them was dirty from bottom so when I bought the shoes in hurry did not check bottom it might be there before it was $125 plus tax so not cheap and they refuse to give me store credit as well so pathetic service I don’t recommend the person was there is young girl with curly hair and glasses she doesn’t give her name so I have to write this so upset

The manager is professional and polite, great customer service, The staff is very helpful by getting the size for customers to try. Their shoes are presented more organized than other locations.

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ALDO — Shoe Store in Richmond Hill

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ALDO

Shoe Store at 9350 Yonge St E006A, Richmond Hill, ON L4C 5G2, Canada. Here you will find detailed information about ALDO: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    10 AM–7 PM
  • Monday
    10 AM–9 PM
  • Tuesday
    10 AM–9 PM
  • Wednesday
    10 AM–9 PM
  • Thursday
    10 AM–9 PM
  • Friday
    10 AM–9 PM
  • Saturday
    10 AM–9 PM

Rating

3
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
9350 Yonge St E006A, Richmond Hill, ON L4C 5G2, Canada.
City:
Richmond Hill
Phone:
Postcode:
L4C 5G2

About ALDO

ALDO is a Canadian Shoe Store based in Richmond Hill, Ontario. ALDO is located at 9350 Yonge St E006A, Richmond Hill, ON L4C 5G2, Canada.


Please contact with ALDO using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find ALDO opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about ALDO

  • CL
    Added 2025.12.14
    This store tries to scam clients and accuse them of returning worn items. I returned 2 pairs of shoes that were still sealed by the stickers they put on the box. The cashier accuses me of wearing the shoes and if it wasn't another client that wanted to buy my shoes, the manager wouldn't have returned my money. DISGUSTING WAY OF DOING BUSINESS. This store is run by a bunch of kids. Terrible customer service
  • By owner
    Added 2025.12.15
    We're so sorry to hear about this. Please reach out to our team at [email protected] so that we can assist you further.
  • Hannah Rebecca
    Added 2025.11.26
    The customer service of Louisa at hillcrest mall was unbelievable. She stayed late while we still had to try on sizes and didnt rush us and was so patient and we ended up purchasing a few pairs!! Honestly so kind wish she could have made a commission
  • Rose Askari
    Added 2025.08.12
    Recently visited this Aldo store and I honestly loved the customer service that was provided by beautiful Michelle. She was very welcoming, helpful and professional. She was pretty quick and competent in assisting me find the right item. I’m super happy by the service she provided to me and will go back for more shopping from this store. Thank you Michelle. You are awesome.
  • By owner
    Added 2025.08.13
    Thank you for the 5 stars! The entire ALDO team hopes to see you again soon!
  • Math Time
    Added 2023.05.29
    I bought 3 bags online then picked up from this store and i asked one plastic bags but she said we don't have!!!!after 15 days i went to return 2 of them ,she said just i can accept to return one of them! For another call to customer service!!!again i asked the plastic bag but again she said we don't have a bag.
  • By owner
    Added 2023.07.19
    The Aldo Group has begun a journey to reduce environmental impact and attain climate neutrality. Therefore our company has neutralized the use of plastic bags in exchange for our 1$ eco-friendly reusable bags help us keep our planet safe. Social consciousness has always been the heart of ALDO and we hope our actions inspire others to help.
  • Mohammadreza Kashani
    Added 2022.11.12
    #aldo plz briefing your manager in ALDO store IN hillcrest mall about costumer Service, she was so unfriendly, She wasn’t uncomfortable for saying name , Of course she should had a name
  • Yamini Parikh
    Added 2022.06.07
    I bought shoes from here on Sunday evening tried for half hour and it was not comfortable so Tuesday I went to return that the person at counter was so rude and not helpful at all it was around 4 in evening I ask her name she did not gave me and I ask for manager she said she is the manager when ch is wrong because she was not for sure and I check other shoes in store most of them was dirty from bottom so when I bought the shoes in hurry did not check bottom it might be there before it was $125 plus tax so not cheap and they refuse to give me store credit as well so pathetic service I don’t recommend the person was there is young girl with curly hair and glasses she doesn’t give her name so I have to write this so upset
  • Nazanin Bagheri
    Added 2021.07.06
    The manager is professional and polite, great customer service, The staff is very helpful by getting the size for customers to try. Their shoes are presented more organized than other locations.
  • By owner
    Added 2021.07.21
    Thank you for your feedback! We are glad you had such a lovely experience!
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