NEVER EVER GET ANY SERVICES FROM TELUS! They take your money and never deliver the service. To get your money back you will spend 3 months on daily calls with incompetent customer service from third world countries who do not even speak English well. The experience was the most frustrating... AVOID AVOID AVOID!!!
I went to store having Issues with the billing department, and I tried calling customer service and they didn't help me out. I came to store asking for help and Amir Ali put his time and real effort to solve my problem.I am so pleased with the help that He provided to me to store and his intelligence.Thanks Amir Ali?
Kimberley was so helpful with setting up my new phone line. Highly recommend going to her as she is very good at getting you the best possible deal! Thank you for your help.
So disappointed I went in to get 2 phones, then told I would be charged $70 connection charge. So I paused the purchase and would call telus because 25 years of loyalty deserves something. So I called telus they said they set it all up and waived the connection fee. They emailed me a confirmation and I could go into the store and pick up the 2 phones. Well........ Chris D was the person I was given to help me. I have to wonder if it was his incompetency, or it was the person I dealt with at telus on the phone. The first phone, the transaction went through after a really long process 40 minutes, also Chris didn't tell me he was cutting off my phone immediately. I asked why I had no service on the phone I was using. He then said he would put in a new Sim card. Then when he went to proceed the purchase of the other phone. However there were problems even though I had an email saying I could pick it up and it had a different invoice number and everything he wasn't able to do it. Chris said I could come back or pick it up at another store. Really? I called telus back and spoke to a lady who I explained what was going on and that I was in the store. She then said she can ship it to me. I said no its here in front of me, she hung up. I then looked at the Chris and said she hung up. I just said forget it and asked for a refund. This is ridiculous, needless to say, after an hour and a half of being in that store, I finally left with nothing. However, my phone settings. Now people need to push a button to get a call through, i can't press one on my phone to get to my voicemail. And other things have changed. So I really don't know what chris did to my phone, and am so pissed off. This was not telus, because Chris physically touched my phone when he was only given access to look at my email. This guy doesnt know what he is doing. I am waiting for telus management to give me a call. But Roger's offers the same phone for $50 less. Guess 25 years of loyalty means nothing to them. Update: Sorry but I posted this 4 days ago, I also called telus to report this on thursday and escalated a call to a manager, the lady told me she did the report and was told they would reply in 48 hours its now Tuesday and you are the first to respond. Heard nothing......... so I signed up with rogers yesterday and moved 3 of the 4 lines over. I am considering moving the fourth, as there's no advantage to staying with telus after twenty five years. Had internet and cable services with roger for 15 years, so they gave me some sweet deals to come over. It sucks, when I have been so loyal and was with telus since they started in Canada but it means nothing. Good luck!
Hi I had an amazing experience with the store manager in Hillcrest Mall Shana B. If you have a few more people like him, the stoves will be improve 110% thank you shahan
This store does not uphold customer quotes. From 1 day to the next my device price went up $650 and my Telus rate plan skyrocketed. Not to be trusted!
Zahid was the most amazing sales representative I have ever worked with! I was having a Sim card data issue with my new iPhone 15 and he went over and above with his patience and his knowledge in this area! In a matter of minutes, he had my phone working better than it had since I first bought it. He’s truly an asset to the Telus team!
TELUS is a Canadian Cell phone store based in Richmond Hill, Ontario. TELUS is located at 9350 Yonge St Unit D003, Richmond Hill, ON L4C 5G2, Canada.
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