I don’t usually leave reviews, but Plaza Auto Group absolutely deserves the recognition. From the moment I walked in, I felt welcomed and valued. The staff was incredibly professional, knowledgeable, and genuinely eager to help—not pushy at all, which I really appreciated.
I am writing to express my extreme dissatisfaction with Plaza Automotive Group, specifically Plaza Kia in Richmond Hill. My experience with this dealership has been a complete disappointment. The general manager, Adam Stein, has shown a blatant disregard for customer service. Despite numerous attempts to contact him via email and phone regarding pressing issues, he has consistently ignored my inquiries. It is clear that he is intentionally avoiding customer concerns rather than addressing them. I strongly advise anyone considering purchasing a new or used car to avoid any dealership owned by Plaza Automotive Group. There are undoubtedly other dealerships in the area that would provide a far superior customer experience. My experience with Plaza Kia has been so negative that I would not recommend anyone doing business with other dealerships owned by Plaza Automotive Group. If you encounter any warranty or recall issues with your vehicle, you can expect to be met with indifference and a lack of support. They are clearly more interested in making a sale than in providing ongoing assistance to their customers. I cannot emphasize enough the negative experience I have had with Plaza Kia. The dealership's incompetence, lack of customer service, and unwillingness to support customers make it a place to be avoided at all costs.
Wow what incredible service start to finish. Thankful for the team at Plaza Kia for making my experience not only seamless but personal at the same time. Thank you Dustin, you’re the man!
First of all i was happy with the purchase ,when very easy, but the car have only 2 small minor paint issue we have the deal to they fix before i pick the car up... but the paint didn't arrive at the time , now 3 months later no one call ,or anything , but Ve always message me how's the car treating you , i said i like it , when im asking about the paint no answer for couple weeks then again Ve asking me how's the car treating you .. sorry but this not normal . Never ever going back , and not recommend
Mr Ali and Sunny helped me in buying Infiniti car. They were thoroughly helpful, knowledgeable and understanding. They made sure to tend to my needs with extra care and I recommend them highly. I would even come back if I have to buy next time.
I went in to ask a question at service but waited and waited and did not get to speak with anyone and saw no one at the desk. On my way out I decided to take a look at the new Optima and spoke with Reza who was knowledgeable and gave me some great tips and suggestions.
Terrible service, unhelpful. Multiple excuses for inconveniencing their client. The service rep was super unhelpful when I needed to file a tire warranty claim. The warranty pamphlet clearly said that the claim must be done through the dealer, but the service reps refused to help me with the claim. I remember asking multiple times for them to do ble check, but they gave me the runaround saying they've never done that before and it's not something they do. I ended up filing the claim myself and buying the replacement tire myself (and I don't have access to wholesale prices).
Plaza Auto Group is a Canadian Car Dealer based in Richmond Hill, Ontario. Plaza Auto Group is located at 9144 Yonge St #200, Richmond Hill, ON L4C 7A1, Canada.
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