This salon is truly exceptional. I had my eyebrows threaded here and was impressed by both the precision of the work and the professionalism of the staff. Everyone was extremely kind and welcoming, which made the experience even more enjoyable. The service was excellent from start to finish, and I left feeling very satisfied. I highly recommend this place to anyone looking for quality threading in a friendly and professional environment.
I recently had the most horrifying experience here at trade secrets @ hillcrest mall, the manager “Minoo” had sold me eyebrow colour with oxidant that indicated “light brown” on the package which is what I requested, I follow instructions as per the managers guidelines and my eyebrows have gone completely black and also burnt, I was terrified by my eyebrows taking into consideration that I had an incredibly important event I had to attend to the next day, I went back the next day in the afternoon and explained the entire situation to her and she simply said “I gave you what you wanted” , showed me the packaging to reconfirm the colour being light brown, and continued to explain there is nothing I can do, there was no compensation, no refund issued, and additionally she threatened to call security when our conversation escalated, this manager gave absolutely no logical reason or response for my eyebrows being burnt and completely black. We were shook that someone like this had been given the opportunity to manage and operate an entire store like this when there is 0 customer service, she should have absolutely no business running this store and selling defective and expired products to people. We will pursue this matter legally and take action appropriately, if anyone has any complaints about this store I highly recommend them to contact “Trade Secrets” head office and report this manager for her rude and disrespectful behaviour and for selling faulty defective products to customers, save your money and do not shop from this sketchy store with this sketchy manager. I am appalled by the lack of professionalism in this store, buyers beware!!
DO NOT GET YOUR EYEBROWS THREADED THere! THEY DO NOT KNOW WHAT THEYRE DOING! They messed up my eyebrows the week before my weddings absolutely horrific! The girl couldn’t even see the hairs, I had to keep telling her what to do
I didnt read the reviews before going and thought how bad could it be when I've already grown my eye brows and we just want "cleaning" around it ! Everything we asked NOT to do , mahzad did today lol ! From not touching my actual brow, to not shortening it , to not cleaning the top part ! I mean what can I say! She perfected in the things I asked not to do that she did ! She is really not good with the eyebrow threading! And like the other lady Tandis said, mahzad then says I only do what the customer asks me and ur eyebrow is fine ! She obviously didnt even listen to what I asked or she just simply doesnt know how to do eye brow threading ! The manager shouldnt allow her do eyebrow threading ! Shes like use this brow powder it lasts long too lol. I have an important event coming and I have a thin brow and another un even thicker one . Oh did i say, just cause she ruined one she even wanted to make the other one thin to even it ! Horrible experience for myself and my mom . Our brows wont grow back over night but I hope others will stray away from her with this review
I went for a wash and blow dry yesterday. There is a poster on the wall that specifically states that it is $25. After a simple blow dry no product or flat iron. The whole process probably took 20 minutes, I went to pay and was charged $45 including taxes. When I asked about the price discrepancy I was told that their blow dry starts at $25. My hair is shoulder length so not too long. I paid this because I didn’t want to create any unpleasantness. Seriously bad business practices and I will certainly tell people to read reviews before going to this business
I went Trade Secrets to get my nails done with Marjan. I was really satisfied with my nails and will go there again. I also found the staff so friendly, Thank you all
I came to the store to purchase nail polish. It was hard to choose because the price is cheap and there are various color nail polishes, but it was nice to be able to choose the color I wanted. Will visit again next time!!!
Trade Secrets | Hillcrest Mall is a Canadian Beauty supply store based in Richmond Hill, Ontario. Trade Secrets | Hillcrest Mall is located at 9350 Yonge St, Richmond Hill, ON L4C 5G2, Canada.
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