I ordered a crib online that uses vitran transport and first day they call me they had little information of the purchased item at their warehouse and of me. Vitran and I made an appointment for me to be present at the house to receive the product that was suppose to be delivered between 8-10 am. I called them at 11am the day of delivery and they said they couldn't find the product in the warehouse. They said they would call me back once they find it. Needless to say they never called back, same as when the item was suppose to be delivered between 8-10 am you would think to call the customer. They had me on file to deliver the product but well.... couldn't find my product. Once again we spoke and made another appointment for the week ahead and here I am. Waiting for my crib. The appointment made by Angie and customer service agents are not liking their job and can't handle the capacity of the work given to them. To continue the delivery was suppose to be here NOW between 8m and 12pm and guess what. The driver called. Just to deliver bad news that he won't be here until the afternoon. Really people ?? How are these imbeciles working at all?? No regard for customers and or the essence of time management and delivery services. Seems like a bunch of hot head shoe makers got together and said hey, I have am idea. Let's start a company we know nothing about.
Great communication with customer service, my skids where delayed which was suppliers error and Vitran did everything possible to get my skids to me asap. would highly recommend.
Was promised one day delivery, were a day late for pick up with no notice or explanation. Will not use this company again. If looking for local delivery service, Peace of Mind Courier is the way to go.
Terrible customer service. Had a scheduled delivery into house I am moving into between 12-2pm. Called 2 hours prior to confirm some details and wasn't informed of any issues. Took half day off work to be there and at 1:30pm called to check in and was told my delivery wouldn't be there until after 5! The only other availability I had was on the weekend and they refused to deliver on the weekend because it would cost them extra despite the issue on their end.... left a voicemail with a manager and got no response.
Almost got hit by one of your drivers trying to back into an alley to turn around
Vitran Express Canada is a Canadian Moving Company based in Richmond Hill, Ontario. Vitran Express Canada is located at 1201 Creditstone Road, Richmond Hill, ON L4C 3B2, Canada.
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