Booked flight+hotel package for Toronto to Iceland. E-mail confirmation from TimexTravel clearly indicates economy comfort class with dinner. Upon check-in, airline state my tickets are economy (1 check bag only vs 2). Major issue when you packed two bags! Called TimexTravel while at the airport and they state my tickets are indeed economy. Request written explanation of the mistake they made. TimexTravel state the e-mail with the invoice (and the incorrect info) was generated by the computer system. In the end, they called to apologized. But for two people, it was $50 US each way for each extra luggage. That is $100 US per person, the flight and hotel package was only $650 US. All of a sudden, my trip cost 15% more!
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Timex Travel is a Canadian Travel Agency based in Richmond Hill, Ontario. Timex Travel is located at 550 Hwy 7 suite a206, Richmond Hill, ON L4B 3Z4, Canada.
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