Have been to the Thai Express at Hillcrest Mall a few times now and was absolutely amazed at the Thai Chicken Fried Rice. ($14.69 in 2025). Chef's Lito and Dan are truly expert in creating these culinary treats. I have since ordered Mango Salad($5.98 -Aug. 2025, and Shrimp Pad Thai ($15.89 -Aug. 2025). Courteous and friendly as they craft the dishes. The ingredients are fresh with generous portions. Really enjoyable and repeatable experience! Thank you!
The male workers here are so nice and I love the food here, but the Asian lady at the cash is so rude and all the negative reviews are about her being so unwelcoming, rude, and snappy to customers.
Do not eat here, their quality is not consistent to other thai express locations. I ordered a chicken pad thai and they gave it to me it was grey and soupy. I went back and immediately asked for a refund after trying it and the manager proceeded to say I should've got it in a bowl and added more sauce making it taste worse. I would've been happier with a refund cause I am not eating this it tastes horrible and the service was extremely rude. I eat at thai express at different locations all the time and know what their pad thai tastes like so I am just turned off completely.
NEVER GO THERE !!! We spent 39$ at this location and the cashier gave us our change back we tipped 6$ when I went back to get a PLASTIC CUP she charged me a 1.13$ I asked what is going on? She barely spoke English, she kept arguing with me that I owed her a 1$ I told her that we left a 6$ tip why is she even charging people for a plastic cup? Don’t work in customer service if you have no idea what you’re doing. That’s embarrassing and stressful we won’t be back! She made me break a 5$ bill to charge 1.13$ and only give a loony back!
“Absolutely love the beef and shrimp noodles at Thai Express! Perfectly cooked, full of flavor, and just the right amount of spice. Always hits the spot!”
Unfortunately I was really disappointed with my order. The rice was soaked in sauce. The shrimp dish was also a letdown. I had only 6 small shrimp, and the plate was filled with an excessive amount of onion and bell pepper to make it appear more abundant than it actually was. The portion was lacking and unappealing. I hope the restaurant takes my feedback seriously and improves their dishes and portion sizes. I find that the quality of the dish did not justify the price of 17.49 CA. I would suggest re-evaluating their ingredients ratio to provide a better value for customer.
Got sick because the chicken wasn’t fresh. But I called them and they gave me a different dish for free the next day. So I appreciate that. I’m trying vegan options now.
Thai Express is a Canadian Thai restaurant based in Richmond Hill, Ontario. Thai Express is located at Hillcrest Mall, 9350 Yonge St H005, Richmond Hill, ON L4C 5G2, Canada.
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