I normally don’t write reviews, but what happened this week was serious enough that I feel obligated to warn other customers. On Tuesday morning, before work, I stopped by this store to quickly pick up a specific spice (khmeli-suneli). Since I was already there, I decided to buy something sweet for my coworkers, so I purchased a caramel honey cake from the refrigerated display. I brought it to work, shared it with the girls on my team, and even offered a piece to a supplier who had come in that morning. Within minutes, they all noticed something was wrong. When they opened the cake, there was visible mold inside — not just slightly spoiled, but clear fungal growth. I was shocked and embarrassed, because I’m the one who brought it. I immediately called the store to explain the situation. They told me to bring the cake back. So I left work, spent my time and gas, and drove back to return the product. Here’s where the situation got even worse. When I walked past the cake display again, the exact same cake was still sitting there, despite the fact that I had already informed them it was moldy and unsafe. I quietly asked the employee why it was still on the shelf. Instead of addressing the issue, she raised her voice loudly so everyone around could hear, insisting that “there is nothing wrong with the cake” and that “all employees tried it.” She spoke in an extremely rude, dismissive tone, basically implying I was lying. Then she told me — very aggressively — to “go over there and take your money,” as if she was doing me a favor. For context, I work as a chef. I know exactly what spoiled food looks like, and I know what kind of consequences serving moldy products can lead to. I told her that leaving that cake on display could make someone sick, and that they should remove it immediately. She seemed surprised for a moment, but continued being rude. At that point, I didn’t even take my refund. I simply walked out. The complete lack of responsibility, basic hygiene standards, and respect for customers was unbelievable. This wasn’t just a bad experience — it was a serious health concern. Selling spoiled food, refusing to acknowledge it, and then treating customers with open hostility is completely unacceptable. I hope this review encourages the management to take food safety and customer service seriously, because no one deserves to go through this situation, and someone could genuinely get hurt if this continues. I’
Went here once with a friend. Been told it's primarily a Russian Jewish type store. Large counter for deli type food. Grocery shelves. I can't remember a produce area. They have a cooked food counter at the back. I had bought a couple of different type patty/burgers. Also cutlets. I thought they were pretty good. But i thought they were a bit pricey. But so is everything else these days. The ladies that served me were nice too.
Why not close store at 6 pm, or maybe why even open? In the last year every time I want to stop by it's always closed!!! Guess new owner is pretty useless!
Great quality products. This is the only place we trust with cooked food. It is always fresh and homemade tasting. The prices are fair. The staff working there are kind and make you feel welcome.
Great place! I have been a loyal customer for over 20 years and it's always a pleasure. Great food and selection, reasonable prices, always something new and exciting!
Exceptional quality smoked salmon belly. Very reasonable price. Love the tender fish with its unique, strong smoky flavour. Highly recommend. I also bought headcheese and prosciutto. Unbeatable price and quality.
As some others have mentioned, terribly rude and indifferent service, especially if you don't speak Russian. They get angry when you ask basic questions about their products. Spend your money elsewhere.
Richmond Hill Deli is a Canadian Cold cut store based in Richmond Hill, Ontario. Richmond Hill Deli is located at 9631 Yonge St, Richmond Hill, ON L4C 0M5, Canada.
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