Beware of the app. It’ll charge your card but the order won’t go through on the app. I’ve contacted them and gotten zero response. I used to eat there weekly but now I’m done with their crap and their shitty refusal to acknowledge any emails.
I have been going to Mucho Burrito for years, however, today was my last time. I have seen a steady decline in cleanliness and customer service professionalism (specifically in the Peterborough store) Today when I went - I was surprised at how small the portions have become. 3-4 wedges of greens and LITERALLY a thumb forefinger pinch of cheese. When I asked if I could have just a little more cheese I was told that would be extra. I calmly mentioned the extremely small portion that was just put on my Burrito and I was told if I want more it would be extra. Sad state that this business has become all about profit. Never going back........
Long time customer, who has Mucho Burrito 3x per month on average for lunch. Now that you got rid of shrimp as a protein option, I will be looking for a new burrito shop. It was the only protein pan fried fresh to order and the only burrito I ordered from you for the past several years. I don't think eliminating it was a good decision. Message me when you bring it back.
The online payment service, that they offer, charged me four times and resulted in freezing my bank account. My other card was charged twice and I was still charged again, once I arrived, despite showing all of the activities on my accounts That was over a month and a half ago. I still haven't been reimbursed or contacted by Head Office The Manager, of the location, where it occurred, said it was up to Head Office. She, essentially, blamed me for using the payment service, saying I should have come into, the restaurant, to pay and not paid online. I used the service because it is offered through their website. If they aren't going to fix the issues and take care of problems which would be proper customer service, it shouldn't be offered My calls and emails are ignored. I will be proceeding with legal action just to get the refund that should have been taken care of immediately, if there was any regard for customers
Sent a complaint to head office about terrible service at a franchise a week ago. No response. Don't eat at any Manchu Wok--corporate oversight is totally absent!
The Vaughn mills location has terrible customer service....almost everyone in the line complained of how they treat clients... I have asked them to give me two item with no noodle and I was willing to pay for the regular price.. at the cash register I looked at the container and it has few pc of chicken and I asked them if they can at leave give me for what I paid and the lady at the cash said that she won’t sell me bc she refused to fill the container... she was arguing with everyone at the cash register for money and the quantity and she was extremely rude...
THIS IS THE ONE IF YOU WANT OVERPRICED FAKE MEXICAN FOOD THAT DON'T EVEN INCLUDE GUACAMOLE UNLESS YOU PAY SURCHARGE AND NACHOS JUST THE SAME AS THOSE 1KG SIZE BAGS.
Mucho Burrito Fresh Mexican Grill - Head Office is a Canadian Business park based in Richmond Hill, Ontario. Mucho Burrito Fresh Mexican Grill - Head Office is located at 2 East Beaver Creek Rd, Richmond Hill, ON L4B 2N3, Canada.
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