I had an excellent Windshield Glass repair service experience with Uniglass Plus Richmond Hill (426 Major Mackenzie Unit 2). They installed and calibrated my windshield the same day, and the job was fast, immaculate, and done proper. My car was even returned to me cleaner than when I dropped it off! Faidi, the gentleman who assisted me is a pleasant, honest guy who is proactive, responsive, and patient to answer all questions/concerns and explained everything thoroughly including their solid warranty. I highly recommend this shop for excellent service delivered with kindness, high quality, urgency, and high integrity.
This is the worst decision that I ever made: get windshield replaced at this shop. They damage my car frame permanently and denied their poor workmanship that cause this. Summary: stone chip, repair fail, replaced OEE glass, distorted, replaced one more time, much better, but starts leaking 5 days after the replacement. It is determined by certified technician that they damage my frame upon remove the glass that Uniglass installed. Detail: July 11: I had a stone chip, locate about 3.5 in away from right bottom corner. Called Uniglass, they advised me that OEE glass is same manufacturer as OEM and may be even better (lie, OEE is made by Fuyao, it is worse than OEM especially if you have head-up display). Ordered the OEE glass before came (this is a bad decision, for a dishonest business, if you have ordered glass, of course the chip repair will fail and beyond repair). July 18: Informed me they cannot guarantee repair, and I agree to replace if repair failed. Then repair failed as he planned, got the glass replaced. Distorted when driving. He's not happy but agree to replace with another one. Aug 19: Today they replace my distorted windshield with another one, I feel better. Being told do not carwash in 5 days. Aug 25: Went to carwash, leaking inside, called store manager Fadi, he strongly accused me went to carwash earlier than today, I told him go shell check camera. He keep accusing me that I went to other carwash earlier than today, which makes me angry. Aug 27: Came back, they spend 3 hours, then told me it is not from windshield replacement, it is from sunroof, it's a coincidence. ( my car never had any issue for the past 7 years, and starts leaking right after windshield replacement?) Then direct me to find a bodyshop to get it repaired. I went to dealership right away, they use ultrasound device scanned,told me it is potentially due to Uniglass cut the metal frame that holds the glass. They helped me do a temporary remedy and I backed home report to insurance company. Sep 25: I couldn't wait any longer, decide to pay out of my pocket to get glass replaced with OEM glass and get a formal report. I have shot video and pictures during removal. It is very clear that there is a double layer metal on top to glue with glass, passenger side it is still double layer, but driver side has been dent and cut, see pictures from both sides. Uniglass's technician must know that they've damaged my car, and it is part of frame, cannot be repaired. Damage: 1, leaking inside, electronic part is affected and mould could develop. 2, frame been cut and cannot hold glass well. 3, driver side handle was broken when they removed abruptly. 4, small scratch and dent.
Less than my expectations. Their work was not accurate. From sticking out of adhesives, the imprecise installation of plastic parts, loose screws, and the lack of attention to seams and details in re-installing the parts. I adjusted the parts again myself. I believe the accuracy is the most important part of the technical jobs.
Their customer service was great. They went above their job expectations. In addition the work that they did was exceptional. I would highly recommend you get your car repaired at Uniglass Plus!
Called UniglassPlus and spoke with Fadi who was amazing to deal with. He addressed all my needs for my windshield repair and his communication through the process was prompt. I definitely recommend attending here for your windshield needs.
My windshield replacement was handled impeccably with the highest quality authentic glass. The entire process including calibration and handling the insurance paperwork, was conducted quickly and efficiently. A big thank you to Fadi and his team for their outstanding workmanship.
Great service! Got my windshield chip fixed and all the Insurance paperwork done within an hour with nothing out of my wallet. Thanks Fadi and his team for the excellent work. Frank
UniglassPlus is a Canadian Auto glass shop based in Richmond Hill, Ontario. UniglassPlus is located at 426 Major Mackenzie Dr E #2, Richmond Hill, ON L4C 1J2, Canada.
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